Official Documents

Privacy Policy Pajaktoto –
Malaysia Member Data Protection

Your privacy is our priority. This document clearly explains how pajaktoto collects, uses, stores, and protects your personal information as a member of our platform. We are committed to handling your data with full responsibility and transparency.

Updated: 1 January 2026

How We Protecting Your Privacy

Six core principles that form the foundation of the pajaktoto privacy policy to ensure your personal data remains safe and protected at all times.

Advanced Encryption

All members' personal data and financial information are protected with 256-bit SSL encryption. Data is stored on servers secured with multiple layers of security, audited regularly by independent third parties.

No Data Sales

Pajaktoto never sells, rents, or discloses members' personal information to any third party for marketing purposes. Your data is used solely for the purposes explicitly stated in this privacy policy.

Data Control in Your Hands

As a member, you have the full right to access, correct, or request deletion of your personal data at any time. Requests will be processed within 14 business days at no charge.

Secure Data Storage

Your data is stored in data centres compliant with international ISO 27001 security standards. Database access is strictly limited to authorised personnel with multi-factor identity controls.

Cookie Usage Transparency

We only use cookies necessary for core platform functionality and performance analytics. Third-party marketing cookies are not used without your consent, and you can manage your cookie preferences through your browser settings.

Data Breach Notification

In the event of any security breach affecting your data, pajaktoto is committed to notifying affected members within 72 hours of the breach being detected, along with remediation steps.

1 Introduction

Welcome to pajaktoto's Privacy Policy page. We understand that your trust is the most valuable asset we hold as an online entertainment platform. This privacy policy was written not merely to satisfy legal requirements, but as a genuine commitment to protecting the personal data of every member who uses the platform. pajaktoto.wine.

This policy applies to all registered members, website visitors, and anyone who interacts with our platform via desktop or mobile app. By continuing to use the pajaktoto platform, you agree to the terms set out in this privacy policy.

Note: This privacy policy should be read together with Terms and Conditions and Responsible Gaming Policy for a full overview of how our platform operates.


2 Personal Data We Collect

To provide you with a safe, fair, and effective service, pajaktoto collects several categories of personal information. We only collect data that is strictly necessary and nothing beyond that.

Data Category Example Information Purpose of Collection
Identity Information Full name, date of birth, MyKad/passport number Identity verification (KYC), fraud prevention
Contact Information Phone number, email address, username Account communications, security notifications
Financial Information Bank name, bank account number, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, operating system, browser Account security, fraud detection
Usage Data Gaming history, wagering patterns, session duration Responsible gaming, service improvements

Data Minimisation Principle: Pajaktoto only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, sexual orientation, or religious beliefs.


3 How We Use Your Data

All data we collect is used responsibly and only for legitimate purposes. The following are the primary ways pajaktoto uses your personal information:

  • Account management — To create, verify, and maintain your account on the pajaktoto platform.
  • Transaction processing — To process deposits, withdrawals, and any financial transactions you carry out.
  • Identity verification (KYC) — To verify your identity in compliance with anti-money laundering and counter-terrorism financing requirements.
  • Security and fraud prevention — To detect and prevent any suspicious activity, fraud, or unauthorised access to your account.
  • Customer support — To provide technical assistance and respond to any enquiries you submit to our support team.
  • Responsible gaming — To monitor gaming patterns and provide early warnings should signs of problematic gambling behaviour be detected.
  • Service communications — To send important notifications regarding your account, security, terms updates, and relevant promotional offers.
  • Platform improvements — To analyse usage patterns in order to improve performance and user experience on our platform.

Marketing: You may opt out of marketing communications from us at any time by contacting our support team or using the unsubscribe option in our emails. This will not affect important account-related communications.


4 Data Sharing with Third Parties

Pajaktoto takes your trust seriously and will never sell your personal data to any party for commercial purposes. However, in certain limited situations, we may share your information with the following parties:

  • Payment service providers — Such as banks, e-wallet providers, and payment gateways that process your financial transactions, solely for the purpose of processing those transactions.
  • Technology service providers — Such as cloud infrastructure providers, identity verification services, and analytics companies that help us operate and improve the platform. All such providers are bound by strict data confidentiality agreements.
  • Regulatory bodies and law enforcement authorities — When required by law, court order, or a legitimate request from a competent authority in Malaysia.
  • Responsible gaming partners — Information required for the self-exclusion program may be shared with recognised responsible gaming bodies, with your consent.

Our Guarantee: In all data-sharing situations described above, we ensure that only the information strictly necessary is shared, and all recipients are bound by data protection obligations equivalent to or stricter than our own standards.


5 Data Security

Protecting your personal data from unauthorized access, loss, or disclosure is an absolute priority for pajaktoto. We implement multiple layers of technical and organizational security measures to ensure your data remains protected at all times.

  • 256-bit SSL/TLS encryption for all data transferred between your device and our servers.
  • Data-at-rest encryption for all sensitive information stored in our databases.
  • Two-factor authentication (2FA) is available and strongly encouraged for all member accounts.
  • Continuous 24/7 security monitoring by our dedicated information security team.
  • Periodic security audits by accredited independent parties to identify and address any vulnerabilities.
  • Role-based access control (RBAC) ensuring our staff can only access data required for their specific duties.
  • Mandatory cybersecurity awareness training for all pajaktoto staff.

Shared Responsibility: While we do our best to protect your data, account security also depends on your own actions. Please use a strong password, enable two-factor authentication, and never share your login credentials with anyone.


6 Use of Cookies and Tracking Technologies

Pajaktoto uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

  • Essential Cookies — Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are essential for the platform to function properly.
  • Performance Cookies — Collects information on how you use our platform (e.g., most frequently visited pages) to help us improve performance and user experience.
  • Functional Cookies — Saves your preferences such as language and display settings to provide a more personalised experience on your next visit.
  • Analytics Cookies — Used to understand aggregate traffic patterns and user behaviour for platform improvement purposes.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the pajaktoto platform.


7 Your Rights as a Data Subject

As a pajaktoto member, you have certain rights regarding your personal data. We fully respect these rights and are ready to assist you in exercising them.

Right of Access

You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.

Right to Rectification

If any of your data is inaccurate or outdated, you may request that we correct or update it promptly.

Right to Erasure

You may request the deletion of your personal data under certain circumstances, subject to legal retention requirements.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another service provider.

Right to Restrict Processing

Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.

How to Exercise Your Rights: To exercise any of the above rights, please contact the pajaktoto customer support team via Live Chat or Telegram. We will verify your identity before processing any data-related request.


8 Data Retention and Deletion

Pajaktoto does not retain your personal data longer than necessary. Data retention periods are determined based on the purpose of collection and applicable legal requirements.

  • Active account data — Retained for as long as your account is active and for 5 years after account closure, in line with anti-money laundering legal requirements.
  • Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
  • Security Log — Retained for 12 months for security investigation and fraud prevention purposes.
  • Support communication records — Retained for 2 years from the date of last interaction.
  • Marketing data — Deleted within 30 days after you withdraw your marketing consent.

Once the retention period has expired, your data will be securely deleted or anonymised using verified data deletion procedures.


9 Links to Third-Party Websites

The pajaktoto platform may contain links or references to certain third-party websites or services. Please note that our privacy policy does not apply to those websites or entities.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of any website you visit via links from our platform before providing any personal information to them.

Caution: Pajaktoto will never ask you to access an external website for login or account verification purposes. If you encounter such a link, please report it to our support team immediately as it may be a phishing attempt.


10 Changes to This Privacy Policy

Pajaktoto reserves the right to update or modify this privacy policy at any time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying a prominent notice on our website or mobile app for material changes.
  • Sending notification emails to registered members for changes that significantly affect their privacy rights.

It is your responsibility to review this page periodically. Continued use of the pajaktoto platform after any changes take effect constitutes acceptance of the updated privacy policy.


11 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, the pajaktoto data privacy team is ready to assist you.

  • Live Chat — Available 24 hours a day, 7 days a week via the chat button on our platform.
  • Telegram — Contact our support agents via the official pajaktoto Telegram channel.
  • Email — Send your written enquiry to [email protected] and we will respond within 3 business days.

For enquiries related to responsible gaming or self-exclusion programs, please refer to our Responsible Gaming for more detailed information and support resources.

Privacy FAQ: Many frequently asked questions about privacy and account security have been answered on the FAQ Please check there first before contacting the support team for a faster answer.

🔒

Your Data Safe With Us

Register with pajaktoto with confidence. Our platform prioritizes your privacy and data security at every step, from registration through to withdrawal.

256-bit SSL Encryption Data Not Sold Secure KYC Your Data Controls
Bahasa Melayu